Booking Conditions

The small print is never the easiest reading, but is important. Our Booking conditions describe our policies and procedures and clarify the contractual relationship between you and us the Owners of the property. For any advice please contact us.

1. General

1.1 Western Meadows Glamping is the trading name of Westcountry Glamping Limited. The company is registered in England with Registered Number 8730039 and the Registered Address is: Western Meadows, Under Lane, Launceston, PL15 8SN.

1.2 Customers renting property through Western Meadows Glamping are referred to as ‘the Guest’.

1.3 Westcountry Glamping are owners of the property. The rental arrangements are made by Westcountry Glamping trading as Western Meadows Glamping, the Owners of the property, and the Guest.

1.4 By booking with us you and you party agree to the Booking Conditions. 

2. Duration and times of rental

2.1 Rentals are for a maximum of four weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure unless otherwise notified. This period is hereafter referred to as ‘the Holiday’.

2.2 The period booked will be stated on the Booking Confirmation provided to the Guest when they book and cannot be exceeded unless Western Meadows Glamping give written approval. The Guest will be liable for any cost of whatever nature incurred because of an unauthorised extension.

3. Deposit

3.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of one-third of the rent, unless otherwise stated in emails

3.2 If a booking is made less than eight weeks before the Holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking.

3.4 Should Western Meadows Glamping not accept or reject a booking request, the rent and any additional charges paid by the Guest will be refunded immediately.

4. Final payment

4.1 Unless otherwise agreed by Western Meadows Glamping in writing, the price for the Holiday shall be the rent for the property as set out in the Western Meadows Glamping website at the time of the booking.

4.2 Subject to condition 6, as soon as the booking is received and accepted by Western Meadows Glamping, the Guest is liable for payment of the balance of the rent, along with any additional charges.

4.3 Payment of the rent and additional charges are payable to Western Meadows Glamping eight weeks before the start of the Holiday (‘the Due Date’) and non-payment by the Due Date may be treated as a cancellation.

4.4 If payment is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeit.

4.5 Western Meadows Glamping shall not be responsible for sending reminders of the Due Date. The Due Date will be set out on the Booking Confirmation.

5. Changing a booking

5.1 Once a booking has been accepted by Western Meadows Glamping, the booking can only be changed to another property by treating the original booking as a cancellation (see condition 6).

5.2 The dates of the Holiday may be changed, except within two weeks of the start date; providing the property is available for the new dates and that we accept the change.

6. Cancellation

6.1 A booking can only be cancelled prior to the start of the Holiday.

6.2 A Guest who wishes to cancel the Holiday must notify Western Meadows Glamping in writing (‘Cancellation Notice’).

6.3 In the event that a cancellation is made, then a cancellation charge is payable depending on the number of days before the Holiday start date the Cancellation Notice is received by Western Meadows Glamping. The amount payable is set out below:

Number of days before Holiday start date that notification is received Cancellation Charge (as a percentage of the rental cost of the Holiday):
0 – 13 days 100%
14 – 27 days 75%
28 – 55 days 60%
56 days or more Deposit

7. Optional Extras

Where the property being rented has optional extras, they are listed and will be charged at the rates shown.

8. Discounts

A discount of 5% may be available to a Guest who wishes to re-book a property for a week or more which they have rented during the previous eighteen months. Only one discount may be applied to each booking.

9. Price changes

Western Meadows Glamping reserves the right to amend prices quoted on the Web site due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.

10. Method of payment

Payments may be made by electronic bank transfer. Cheques or postal orders should be made payable to ‘Western Meadows Glamping Limited’ and can only be accepted up to two weeks prior to the holiday. Any charges raised against Western Meadows Glamping by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse Western Meadows Glamping within seven days of receipt of notification from Western Meadows Glamping.

11. Overseas bookings

Overseas guests may pay in Sterling by cheque drawn on a UK bank, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Guest.

12. Eligibility

Bookings will not be accepted from:
1. groups of three or more single people under the age of 18;
2. all male or all female parties of more than four people.

13. The holiday

The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).

14. Guest obligations

The Guest and party agrees:
1. to pay for all additional utilities and fuel incurred during the Holiday and not included in the rent;

2. to pay for any losses or damages to the property and contents caused by the Guest or a member of their party (reasonable wear and tear excluded). If it is proven that damage is directly attributable to the Guest then Western Meadows Glamping, has the right to reclaim any costs incurred. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests.

3. To take good care of the property and leave it in a clean and tidy condition at the end of the Holiday. A cleaning service is not provided during the Holiday unless otherwise specified. Should the Owners be dissatisfied with the condition of the property upon the Guest’s departure, they may refuse to take a booking from that Guest again. If a Guest is excluded from two or more properties by different Owners, then Western Meadows Glamping have the right to refuse any more bookings from that Guest, at any other property and your detail may be sent to other owner and agents.

4. to permit the Owners and Western Meadows Glamping reasonable access to the property;

5. not to part with possession of the property, or share it, except with members of the party shown on the Booking;

6. not to sell or transfer the booking to another party without Western Meadows Glamping’ agreement;

7. not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less at the start of the holiday;

8. not to cause an annoyance or become a nuisance to occupants of adjoining premises;

9. not to smoke at a non-smoking property.

10.  Lump wood is provided for the wood burning range cooker which should not be used on the fire pit (it burns too long and hot for children to toast marshmallows). If it is used a charge of £25 will be added to your bill per event. Free wood is provided for the fire pit that burns for a shorter time and is better for toasting marshmallows and BBQs. Excessive use of the free firepit wood ‘having a bonfire’ and not a fire pit will be charged at £20 per event. 

15. Non-availability of property

If for any reason beyond the Owners’ control the property is not available on the date booked (owing, for example, to storm damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded.

16. Liability

16.1 Western Meadows Glamping will not be liable for any act, neglect or default or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental unless Western Meadows Glamping is responsible. In addition, the Owners and Western Meadows Glamping accept no liability for loss of or damage to the Guest’s possessions, including vehicles, motor or pedal cycles and other forms of  transport, on the Owners’ property or land.

16.2 Guests are required to have their own holiday insurance for the duration of the holiday with Western Meadows Glamping and cover all their party, including; their  animals, personal belongings, money, bonds, pedal cycles, vehicles, equipment, foods, medicines, injury or death how so ever caused while on the grounds of Western Meadows Glamping. The insurance should also cover cancelation of the holiday due to circumstances outside of the control of Western Meadows Glamping,

16.3 Nothing in these conditions excludes or limits the liability of Western Meadows Glamping:
– 1. for death or personal injury caused by Western Meadows Glamping negligence;
– 2. for any matter which it would be illegal for Western Meadows Glamping or the Owners to exclude or attempt to exclude their liability.

17. Property descriptions

Some of the information on this Web site relates to matters beyond the properties such as shops and public houses. Closure of such premises and other changes to external facilities are outside Western Meadows Glamping control. If Western Meadows Glamping is aware of any material changes to the Web site at the time of the Guest’s booking, then it shall endeavor to inform the Guest of these changes. Please note that Wi-Fi is not available.

18. Complaints

18.1 All complaints must be notified to Western Meadows Glamping as soon as reasonably practicable, as Western Meadows Glamping may be required to carry out an on-the-spot investigation and if necessary, to take remedial action. Guests have a legal obligation to mitigate their loss.

18.2 If Western Meadows Glamping or the Owners are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the guest will waive all rights.

19. Pets

19.1 Pets are only permitted with the prior consent of Western Meadows Glamping and the Owners and where pets are permitted; they are to be kept under control and exercised so as not to cause nuisance to other guests.

19.2 Pets are not permitted in the bedrooms or on the furniture and neither Western Meadows Glamping can accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet. A charge will be made for each pet.

20. Inventory

Where an inventory is provided, any discrepancies are to be reported to the Owner or the Housekeeper within 24 hours of arrival, otherwise the inventory will be deemed to be correct.

21. Bed linen and towels

Linen and towels are changed between Holidays and a fresh set is provided weekly during Holidays of over 14 day and over.

23. Breach of contract

23.1 If there is a breach of any of these conditions by the Guest or any of their party, Western Meadows Glamping reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.

23.2 If there is a breach of any of these conditions by Western Meadows Glamping or the Owners, then the Guests have the right to end the Holiday and leave.

23.3 Ending the Holiday by either Western Meadows Glamping, the Guest does not affect that party’s other rights and remedies.

24. Governing law and jurisdiction

Any dispute will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.

25. Authority to sign

The person who completes the Booking certifies that:
1. he or she is authorised to agree the Booking Conditions on behalf of all persons included on the Booking, including those substituted or added at a later date;
2. the signatory is over eighteen years of age;
3. they agree to take responsibility for the party occupying the property, and to notify Western Meadows Glamping if they are not a member of that party.

26. Discrepancies

In case of a discrepancy between these Booking Conditions and any other contents of a Western Meadows Glamping Web site, these Conditions shall prevail, but this shall not limit Western Meadows Glamping’ liability for failure to supply the accommodation as described on the Web site.

27. Previous Web sites

This Web site and these Booking Conditions replace and supersede all previous Web sites and Booking Conditions.

28. Validity clause

In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.

Technology

Televisions

There are no televisions in the tents.

Mobile

The tent is situated in a beautiful but remote location. This means you might not be able to get reception on your mobile. For some this is a blessing, for others it just won’t do. Please check with us if reliable mobile reception is important to you. You should check this before you book if this is important to you

Wi-Fi

There is no Wi-Fi provided.